Solutions · Fraud Investigation Agent
Fraud doesn't wait. Roe triages and investigates disputes, chargebacks, ATO, and 1P/3P fraud at the speed your queue moves. Then it talks to the customer for you.
TODAY
Every minute a case sits is money out the door, locked accounts, and customers churning to support. The volume is the actual problem.
Disputes and ATOs unwind fast. By the time a case reaches an analyst, the funds are gone, the user has already DM'd support, and the chargeback clock is ticking.
Disputes, friendly fraud, scams, ATO, and policy abuse share one workspace. Cases look identical until you read them. Rules alone can't separate signal from noise.
Account holds, appeals, and dispute responses pile up in support tickets. Analysts context-switch between investigation tools and reply boxes, and the response always lags the decision.
What you get
Every fraud investigation agent deployment ships with the same evidence-first reasoning, audit trail, and policy fit as the rest of Roe.
Cases get triaged and investigated in minutes, not hours. Roe scales horizontally to whatever your peak day looks like, including holidays, BFCM, and incident spikes.
Pulls account history, device signals, behavioral patterns, network graph, and external data into one cited decision per case.
Distinguishes friendly fraud from true third-party fraud with explainable rationale your chargeback team and partner bank both accept.
Roe drafts the customer-facing message for every disposition. It can also handle account appeals end-to-end: read the customer's reply, re-investigate, and respond inside your support channel with cited reasoning.
How it works
Alert lands from your TM, dispute, or chargeback queue. Roe prioritizes by risk and dollar exposure.
Roe pulls evidence across systems and writes a cited draft disposition. Analyst spot-checks the high-risk slice.
Disposition posts back to case management. The customer message and any appeal handling go out in the same loop.
Median time per case
Customer messages and appeals
Faster time-to-decision